csnaps

- Management of MediaCore's Senior Executive's (Primarily CEO) appointments, deadlines, scheduling and travel
- Design & implement HR initiatives in the areas of employee relations, recruitment, new employee on-boarding processes, training & development, performance management, policy & procedure development, compensation & benefit management
- Manage general office operations, including purchasing, administration, front-desk correspondance, and further customer service liaison
- Coordination of marketing collateral, including awards applications, trade show attendance, copy writing, and general external communications

- Built a successful diverse photography business, CSNAPS Photography, as the primary freelance photographer
- Specialize in wedding photography, portraiture, and studio work; showcase and manage a diverse portfolio on http://csnaps.ca
- Manage business finances and the transactions of up to six events per season to ensure maximum profitability and accountability
- Expand business on the basis of referrals, client testimonials, and the presentation of a wide-ranging portfolio including portraiture, studio, wedding, still-life and nature.

- Manage high volumes of telephone and email contacts in order to maintain high levels of world-class service
- Continuously build and maintain a comprehensive working knowledge of all company related products and services
- Resolve technical issues while documenting and communicating issues to support staff, management, and other departmental stakeholders
- Consult with website developers to design and implement new web-based servlets, which improve internal support work-flows and the overall customer experience

- Worked alongside the Engineering Entrepreneurship@UVic program to assist in marketing initiatives and business development
- Generated content for government funding grants in excess of over $30,000, resulting in access to new resources
- Evaluated and provided comprehensive recommendations for client-based marketing materials, PowerPoint presentations, and help documents for understandability and cohesion
- Represented YUPIQ Solutions at a social media trade show in order to network with the local Twitter community

- Leveraged technology and sales expertise to sell a both Mac and PC-based hardware, software, and accessories
- Consulted with students, staff and faculty making computer hardware purchases identifying budget, proficiency, and primary use in order to provide superior customer service
- Took initiative to order custom products from educational suppliers, adding specialized products to existing merchandise
- Networked with Campus Retail Canada members to provide students, staff and faculty with quality computer products at competitive prices
- Supported the development of the Computer Store's website http://uvicbookstore.ca/tech by creating product descriptions to ensure consistency
- Coached and trained associate consultants in hardware sales, software licensing, and the MBS Point of Service system

- Managed communications between the TC10K organizing committee, sponsors, and volunteers, providing support ranging from scheduling meetings to managing training clinics
- Improved the volunteer database in order to effectively schedule shifts for over 800 volunteers
- Provided administrative support to the Race Director, including general correspondence, word processing, filing, photocopying, mail-outs, customer satisfaction survey deployment, and event kit preparation
- Developed and implemented new marketing initiatives for the event, including social media communications such as Twitter and Facebook; increased the TC10K’s online fellowship by over 650 persons within four months

- Prepared bi-weekly payroll and updated employee records in a multifunctional Microsoft Access database
- Developed Microsoft Access and SharePoint databases to enhance a variety of employee and corporate sales information
- Exercised discretion in handling confidential data; ensured all human resource filing, e-mail correspondence, and sensitive documents were secured and protected
- Coordinated MS Exchange calendars and address books for the university's Chief Information Officer and other members of the CASS department