csnaps
freelance photographer
technology consultant
social media enthusiast
event planner
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- Customer Support Representative I at AbebooksInformation Technology and Services | British Columbia, Canada, CASummary- Business Development: Entrepreneurially minded with experience in referral based business and presentation management; developed freelance photography business at the age of 17
- Client Relations: Strength in networking, partnering and collecting information from business professionals via phone or email through freelance photography business
- Project Management: Strength in planning, organizing, and managing resources; ability to process and implement tasks in a timely and well organized manner both academically and professionally
- Marketing: Experience with creating online marketing materials for event and small business promotion; Recognizes the needs and wants of target markets in order to deliver value for customers
- Technology Focus: More than two years' experience in computer hardware and software sales; strong knowledge of Microsoft Office (Word, Excel, Powerpoint, Access, and Publisher), Windows and Apple operating systems, and Adobe Photoshop
- Coaching and Training: Experience delivering training and support for associate consultants in point of sale systems, licensing agreements, and inventory maintenanceSpecialties: computer associates packages, computer hardware, consulting, customer relations, customer service, database administration, email, file management, http, human resources, microsoft access, microsoft exchange, networking, photography, sales, web site productionExperience- Jul 2011 - PresentCustomer Support Representative I / Abebooks- Manage high volumes of telephone and email contacts in order to maintain high levels of world-class service - Continuously build and maintain a comprehensive working knowledge of all company related products and services - Resolve technical issues while documenting and communicating issues to support staff, management, and other departmental stakeholders - Consult with website developers to design and implement new web-based servlets, which improve internal support work-flows and the overall customer experience
- Feb 2011 - PresentMarketing Assistant / Yupiq- Worked alongside the Engineering Entrepreneurship@UVic program to assist in marketing initiatives and business development - Generated content for government funding grants in excess of over $30,000, resulting in access to new resources - Evaluated and provided comprehensive recommendations for client-based marketing materials, PowerPoint presentations, and help documents for understandability and cohesion - Represented YUPIQ Solutions at a social media trade show in order to network with the local Twitter community
- May 2007 - PresentPrimary Freelance Photographer / CSNAPS Photography- Built a successful diverse photography business, CSNAPS Photography, as the primary freelance photographer - Specialize in wedding photography, portraiture, and studio work; showcase and manage a diverse portfolio on http://csnaps.ca - Manage business finances and the transactions of up to six events per season to ensure maximum profitability and accountability - Expand business on the basis of referrals, client testimonials, and the presentation of a wide-ranging portfolio including portraiture, studio, wedding, still-life and nature.
- Jun 2008 - Jun 2011Computer Store Sales Associate / University of Victoria- Leveraged technology and sales expertise to sell a both Mac and PC-based hardware, software, and accessories - Consulted with students, staff and faculty making computer hardware purchases identifying budget, proficiency, and primary use in order to provide superior customer service - Took initiative to order custom products from educational suppliers, adding specialized products to existing merchandise - Networked with Campus Retail Canada members to provide students, staff and faculty with quality computer products at competitive prices - Supported the development of the Computer Store's website http://uvicbookstore.ca/tech by creating product descriptions to ensure consistency - Coached and trained associate consultants in hardware sales, software licensing, and the MBS Point of Service system
- Jan 2011 - May 2011Assistant Race Director - TC10K / Victoria International Running Society- Managed communications between the TC10K organizing committee, sponsors, and volunteers, providing support ranging from scheduling meetings to managing training clinics - Improved the volunteer database in order to effectively schedule shifts for over 800 volunteers - Provided administrative support to the Race Director, including general correspondence, word processing, filing, photocopying, mail-outs, customer satisfaction survey deployment, and event kit preparation - Developed and implemented new marketing initiatives for the event, including social media communications such as Twitter and Facebook; increased the TC10K’s online fellowship by over 650 persons within four months
- Jun 2008 - Sept 2008University Systems Office Clerk / University of Victoria- Prepared bi-weekly payroll and updated employee records in a multifunctional Microsoft Access database - Developed Microsoft Access and SharePoint databases to enhance a variety of employee and corporate sales information - Exercised discretion in handling confidential data; ensured all human resource filing, e-mail correspondence, and sensitive documents were secured and protected - Coordinated MS Exchange calendars and address books for the university's Chief Information Officer and other members of the CASS department
Education-
2007 - 2011University of VictoriaBachelor of Commerce in Entrepreneurship
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2010 - 2010Handelshøyskolen BIExchange Student in Entrepreneurship
Additional Information-
Websites:
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Interests:- photography, interactive media, video games, e-commerce, digital imaging - running, fitness, health and wellness
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Tweets
- Thank you for the beautiful sunrise this morning! #yyjJan 11, 12 from web Reply, Retweet, Favorite
- Just posted a photo @ Market square http://instagr.am/p/JG5Ls/
- Chicken supreme @ Twisted Fork http://instagr.am/p/Irm0v/
- Seriously working right now. @ Serious Coffee http://instagr.am/p/Hz5hy/
- Pride 2011! @ Cherry Bomb Toys http://instagr.am/p/HT-Og/
- Tea cups @ Discovery Coffee http://instagr.am/p/HSynd/
- New bowl :-D http://instagr.am/p/HJU0T/
- Happy Birthday to us! http://instagr.am/p/GZ9Me/
- Vic Fest 2011 - Acres of Lions http://instagr.am/p/F99rV/
- Enjoying the main stage at #Vicfest11 !
- Soy chai latte http://instagr.am/p/Fe_UL/
- Jun 07, 11 from web Reply, Retweet, Favorite
- I love Dropbox because It's fast! http://db.tt/g6EB0C1
- Did my first business pitch today - a little nerve racking but great experience!May 31, 11 from web Reply, Retweet, Favorite
- Vote for the Fernwood Inn! http://t.co/zHm6wVl #yyj
- @thechiclife Liked your post on Distant Worlds! An awesome concert :-)
- Sun not reflecting off your car like it used to? Book your appointment to get your car detailed and washed TODAY! http://ow.ly/4P5H3 #YYJ
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